Company employees nowadays no longer rely on wired telephones to communicate with their clients and would rather use either company-issued phones or personal phones allowed under the Bring Your Own Device (BYOD) policy. The concern of many companies and people in the finance law sectors now is how to monitor SMS, MMS, chats, and voice calls made by employees while dealing with clients.

But because of the vast device types that employees and companies use, looking for a universal solution maybe troublesome as there is no universal solution to archive messages. Let these options help you see the pros and cons of the available archiving solutions in the market.

Over-The-Top Applications

OTT applications are archiving solutions that automatically records the messages that are sent using the OTT app. Other messages sent using other mobile messaging applications remain safe and private.Plus, this application is available for iOS and Android users.

Mobile Archiving Agent

A mobile application that captures messages but is not and cannot be used as a messaging app because it mainly focuses on capturing all messages sent using the carrier’s device. iOS phones, on the other hand, won’t allow applications like this to run on their system due to the data privacy policy.

In-Network Capture

True to its name, in-network archiving solutions need no application to do the work. All messages and voice calls on activated corporate phones are captured at the network level by a mobile operator. Yep, you read it right. It only works on company-issued phones and not on personal devices that employees personally use.

May this infographic from TeleMessage help you learn about the pros and cons of these archiving solutions.