As your e-commerce business grows, your needs increase. Keep these 5 considerations in mind and IVR Credit Card Processing when choosing an e-commerce payment solution. A secure payment solution like k-eCommerce integrates with your ERP and provides everything you need from start to finish:
- Implementation;
- maintenance;
- security requirements (PCI, AVS/CV2 validation)
- payment gateway
- merchant account
Also, consider the following
Improved Customer Experience
Consider both the backend and front-end systems when choosing an e-commerce payment solution, as both help improve the customer experience. A great user interface is convenient and allows customers to checkout with the least assistance, saving you time and money. A neat frontal system also helps you look professional. At the same time, a great backend system keeps your e-commerce payment solution like E-Complish for example running quickly and efficiently. With an e-commerce-integrated payment solution, you get the best of both worlds.
The integration of Microsoft Dynamics 365 Business Central and Dynamics GP improves the customer experience on the backend side. Plus, you can enjoy the freedom and convenience of customizable, secure, 24/7 self-service bill payment wherever you are in the world.
Customer Service
Although the ideal payment solution is stable, you will inevitably encounter technical problems. Therefore, when you have to choose an online payment solution, also take into account its customer service. The customer support team should be:
- knowledgeable about the product
- friendly
- reachable on multiple channels
- quick in his actions
ERP Integration
Your e-commerce payment solution should be compatible with your e-commerce platform and other software in your technology stack. As your business grows, the processes become more complicated. Integrating an e-commerce ERP or combining your e-commerce platform with an enterprise resource planning (ERP) solution will benefit you.
An ERP like Microsoft Dynamics 365 Business Central and Dynamics GP combines administrative and operational functions like accounting, logistics, and inventory.
When connected to your e-commerce store, ERP automates many procedures and simplifies your ordering process. You save time and avoid errors. Now all you have to do is grow your business.
Integrating Microsoft Dynamics 365 Business Central and Dynamics GP automates the flow of business data between your electronic payment solution and your ERP. This ERP software synchronizes customer account information and payment data back and forth between the two systems. Your team no longer needs to enter data manually.
Overall, this means:
- saving time and money
- reduced risk of human errors and costly errors
- a smoother and faster service for your customers
